Refund and Returns Policy

Refunds and Returns Policy
Last Updated: 04/10/2024

Welcome to TeknoTindahan! We value your satisfaction with our products and services. This policy outlines our process for refunds and returns to ensure a smooth experience for you.

1. Returns

If you are not completely satisfied with your purchase, you may return the item under the following conditions:

Eligibility: Items must be returned within 30 days from the date of delivery.
Condition: The product must be in its original condition, unused, and in its original packaging. All accessories, manuals, and tags must be included.
Non-returnable items: Certain items cannot be returned, including:
- Products labeled as “Final Sale”
- Gift cards
- Downloadable software products
- Health and personal care items

To initiate a return, please email our customer service team at sales@teknotindahan.com with your order number and the reason for the return.

2. Refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, a credit will automatically be applied to your original payment method within 5-10 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are opened, damaged, or have missing parts not due to our error).
Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for the return shipping cost unless the return is due to an error on our part.

3. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at sales@teknotindahan.com with your order details.

4. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account or credit card statement.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at sales@teknotindahan.com.